Introduced to this shop through a close friend and WOW, what can I say. Paul, the owner, is an avid cyclist and bike mechanic and really really knows his stuff. I'm an amateur around bikes and the like but I work in specialty sports retail and this is the kind of service and attention to detail we all strive for. Without being pushy or condescending, Paul walked me top to bottom through touring essentials (on my first tour across the US currently). He built me a beautiful touring bike that has crushed the CA coast, and I'm confident it'll carry me much much further. If you're at all interested in cycling, head to The Spoke and ask for Paul. It's the kind of experience that'll energize your biking spirit and remind you why specialty shops like this are so so important. Five stars, but I'd give more if I could.
Great bike shop. Paul is very knowledgeable and friendly.
My girlfriend and I went into The Spoke a few days before embarking on our first long-distance 3-month bicycle tour. Paul Rinehart, the owner, spent ALL DAY helping us get ready. He was extremely generous with his time and enthusiastically taught us so many things about touring. I've been to several bike shops in the Berkshires, but none were so well stocked with touring gear. Thanks Paul!
A ton of experience and grit. Hands down the best group in north county for bike repair and sales. Knowledgeable about the products and industry. Always works with me to fix and teach me about bike issues. Also stellar taste in music. I haven't been to shops in south county, but I wouldn't be exaggerating by suggesting this is the best shop in the Berkshires. In my experience, places that do multiple sports are going to be decent at a lot, great at none; if you own a bike, and you should because the riding here is some of the very best in New England, and you care at all about it being cared for and functioning well, you really should be going here.
We purchased an expensive bicycle here and were told the first tune up would be free. When we had the tune up done, we were told that we had not had it done soon enough- that we would be charged for full price for the tune up. The price was excessive and the worker behind the counter was argumentative and rude. We will never use their service again and will certainly not recommend this shop.
The Spoke is a US Bicycle Store based in Williamstown, Massachusetts. The Spoke is located at 250 Main St, Williamstown, MA 01267, USA.
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